“Patient and Family Engaged Care“– Does that Fit for Germany?
DOI: 10.3238/zfa.2020.0306-0310german translation / full article
SummaryA strong relationship between patients and their providers is the basis of a high-performing healthcare system. Healthcare institutions which facilitate the occurrence of such relationships are called patient-centered. In the past, concepts of patient-centered care focused on empathetic communication and a comprehensive view of patients’ and families’ needs. More recently, an international concept of “Patient and Family Engaged Care” has emerged, which emphasizes the joint determination of goals of care, explicit matching of the provision of care with the patients’ needs, and engagement of patients and families in efforts to improve care. In spite of evidence of the effectiveness of such an approach, it is not the norm in Germany; but it might be a forward-thinking model. Successful examples from Germany and abroad which might be applicable to primary care offices include a patient advisory board, use of patient representatives to report on the patient experience in staff trainings, and decision aids with patient interviews. In addition, it would be important to clarify to which degree German patients and doctors are interested in such a partnership model. Keywordspatient-centered care; person-centered care; patient- and family centered care; patient engagement; patient empowerment