How Family Practitioners Judge Physician Rating Websites – Assessments, Experiences, Effects

DOI: 10.3238/zfa.2017.0216-0220

german translation / full article

Julian Wangler, Michael Jansky

Keywords: physician rating websites physician-patient relationship health communication

Background: Family practitioners (FPs) are particularly frequently assessed on physician rating websites. However, there are hardly any reliable insights into the attitudes of FPs towards such websites. The aim of this study was to find out how FPs judge physician rating websites, whether and how they use such online platforms, which experiences they have had with them, and how they estimate the importance of physician rating websites for patients and doctors.

Methods: 119 FPs in Rhineland-Palatinate, Hesse and Saarland were interviewed. In addition to the descriptive analysis, a T-test was used to determine significant differences between two groups in independent samples. For more than two groups, a one-factor variance analysis was performed. Two levels of significance were tested (mean value difference at the level p .05 and p .001).

Results: The results show that FPs take a critical stance towards physician rating websites. However, they also see opportunities and advantages that may result from such websites. There are large differences between younger and older FPs as to attitudes, positions and experiences with physician rating websites.

Conclusions: The results provide useful hints regarding the question of how physician rating websites should be improved in order to obtain higher quality and acceptance among FPs and other physicians.

(State: 19.05.2017)

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